Stakeholder Management


Stakeholder Management

Stakeholder Management is a trade name of Mosaic Project Services Pty Ltd. this aspect of our business is focused on improving your organization’s success by developing innovative and effective ways to help managers and teams: identify, prioritize, visualize, engage with, and monitor the unique stakeholder community affected by the organisation, its activities and projects.

SHM has developed:

The SRMM® maturity model to identify an organisation’s current level of Stakeholder Relationship Management Maturity. The maturity model can be implemented using any effective stakeholder management methodology. See more on the SRMM®.

The Stakeholder Circle® methodology, a 5-Step methodology designed to facilitate the effective management of a business unit’s stakeholders. The methodology can be applied at the organizational level, the business unit level, or to support a specific activity, program or project. The methodology can be employed using any appropriate tools. See more on the methodology.

The Stakeholder Circle® tool set.
We have developed three tools to assist in the implementation of the Stakeholder Circle® methodology as an organisation progresses ‘up’ the SRMM® levels.

  • Stakeholder-On-A-Page (SOAP) Word template, a one page word template designed to build information on a stakeholder to facilitate effective communication and issue management.
  • Stakeholder WorkSheet (SWS) Excel Template, a spreadsheet designed to build information, prioritize and sort stakeholders into a list highlighting the ‘most important’ stakeholders at ‘this time’ in an activity’s (or project’s) lifecycle.

We are committed to delivering improvements in stakeholder management world-wide. A significant amount of information is freely available from this web site. We run training courses around the world and the methodologies can be implemented with either your own tools, customised version of our tools or our commercially available tools. See more on the Stakeholder Circle® tools.




Stakeholder Management Pty Ltd was incorporated as a separate company in July 2006 to provide the capital and business focus needed to deliver the Stakeholder Circle methodology and tools to a world wide project management market.

Prior to 2006, the development of the Stakeholder Circle and support for Dr. Lynda Bourne’s research was undertaken by Mosaic Project Services Pty Ltd. Mosaic is a specialist project management training and consultancy business with over 30 years experience helping clients successfully deliver their projects (see

Development of the Stakeholder Circle

The development of the concepts that evolved into the Stakeholder Circle began in 1998

  • Dr Bourne's research covered the period 2001 to 2005 culminating in the award of her Doctorate in November 2005
  • The Stakeholder Circle tool was initially developed to assist Dr. Bourne’s research; commercialisation began in 2005 and was completed in October 2006 with the release of the SIMS database.
  • The Stakeholder-on-a-Page (SOAP - MS Word template) was developed in 2007 an used for training.
  • The Stakeholder Relationship Management Maturity (SRMM®) model was developed in 2008.
  • The Stakeholder WorkSheet (SWS - Excel template) was commercialised in 2009.
  • The SIMS database was transisioned to 'the cloud' and made available using eithr SaaS or an organisations internal web servers in 2012. This option was discontinued in 2018.


Dr. Lynda Bourne Lynda is the CEO and founder of Stakeholder Management Pty Ltd, and the Director of Professional Services with Mosaic Project Services Pty Ltd.

She was the first student to graduate from the RMIT University, Doctor of Project Management course with a professional Doctorate in Project Management (DPM), and the first Doctor of Project Management world wide. For her thesis, Lynda investigated the concept that a project’s success or failure is closely aligned with perceptions of the project held by its key stakeholders; and that project teams can manage these perceptions to create success. The research resulted in a new tool, the Stakeholder Circle that maps each stakeholder community in a unique way, allowing the project team to focus its stakeholder engagement strategies. The Stakeholder Circle also highlights key facets of the surrounding management culture and structure. She is a recognised international speaker on the topic of stakeholder management and the Stakeholder Circle visualisation tool.

Lynda was the inaugural (2003) winner of the PMI Australian Chapters’ Project Manager of the Year award, was awarded PMI’s Robert J Yoursak tuition scholarship for the 2004/2005 academic year and the AIPM Victorian Chapter, Donal Lenihan Student Bursary in 2005.

Lynda has extensive experience as a Senior Project Manager and Project Director specialising in delivery of IT and other business-related projects within the telecommunications sector. She has worked as a Senior IT Project Management Consultant with various Telcos in Australia and South East Asia (primarily in Malaysia) including senior roles with Optus and Telstra.

Lynda graduated from Deakin University, Geelong with Honours and later gained a Graduate Diploma in Computing. This led to a diverse range of assignments covering a wide-range of project related activities and project management roles. After more than twenty years working in the profession, Lynda is now focussed on giving back to the profession through her mentoring activities and participation in the development of innovative Project Management methodologies and courseware.

View Lynda's CV or book Lynda to speak at your event.

Mission Statement & Policies


Mission Statement

Stakeholder Management Pty Ltd will create the definitive stakeholder mapping system for organisation and projects, world wide.


Stakeholder Management Pty Ltd will become the world leader in the development and supply of tools used for the effective analysis of a stakeholder community, including:
 - Identification,
 - Prioritization,
 - Engagement, and
 - Monitoring of stakeholders.

Value Proposition

Stakeholder Management Pty Ltd will succeed by supplying the tools and techniques used by our clients to enhance the ability of their managers to build and maintain the robust and productive stakeholder relationships needed for success.

Quality Policy

Stakeholder Management Pty Ltd (SHM) will consistently strive to deliver effective stakeholder management systems, training and services, that conform to recognised conventions and (where appropriate) standards. The assessment of the effectiveness of any particular system, training or service will be made solely from the client's perspective and will take into account the client's level of sophistication, operational requirements and intended methods of working. SHM recognises that to achieve optimum effectiveness, each solution must be structured realistically, delivered within an agreed time and cost framework and (where appropriate) be designed to operate profitably within the client's unique corporate culture.

To achieve these objectives, SHM will develop, market and support a select range of stakeholder management tools and training courses backed by sound methodologies and a network of professional consultants committed to delivering quality outcomes consistent with this policy.

Employment Policy

Stakeholder Management Pty Ltd is an equal opportunity employer. Without compromising the quality of our services, we will at all times seek to:

  1. Provide equal opportunities to all people, regardless of age, sex, race or religion to participate in or work on our projects.
  2. Comply with all aspects of the law in respect of discrimination.
  3. Be aware of the potential for assisting disadvantaged groups when seeking to employ staff or obtain assistance from contractors.
  4. Comply with all relevant occupational health and safety requirements applicable to the location of each workplace, service delivery or training course.

Environment Protection Policy

Stakeholder Management Pty Ltd will seek to minimise the impact of its operations on the environment. Without compromising the quality of our services, we will at all times seek to :-

  1. Recycle paper, magnetic media and other consumables.
  2. Use electronic communication systems in preference to hard copy.
  3. Minimize our carbon footprint by reducing the consumption of fuel, power and other resources as far as is practical.
  4. Be aware of the potential for improved environmental outcomes in all aspects of our business.

Privacy Policy

Visitors to this site

Protecting your privacy and your personal information is an important aspect of the way Mosaic Project Services creates, organises and implements our activities on-line and off-line. Our privacy policy supports and endorses the Australian Privacy Principles and the EU General Data Protection Regulation (GDPR).

Mosaic Project Services Pty. Ltd. treats all personal data with respect and integrity. We will only collect confidential, private and/or personal information from our clients with their prior knowledge and consent. The information collected will be limited to the minimum needed to accurately record the training activities undertaken by clients and/or to process and ship any goods or services purchased. All such information will be provided by the client directly.  Click here to read our full set of privacy policies

Any enquiry or complaint regarding information held by Mosaic Project Services Pty Ltd, or its use, may be made via any of our ‘contact us’ options.